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Management Leadership Series 2017
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Create a Culture of Service and Communication

9.0 NHA CEUs
for the series
4.5 CEUs for a session
Join us for a two-part series geared towards department directors, mid managers, team leaders, supervisors and others in management positions. Sessions will be highly interactive. We encourage you to register for the entire series for maximum benefit.  However, individual session registrations are welcome. Register online below or click here to download and mail registration form.


Session 1: Create a Culture of Service

Want to create a culture of engaged, passionate employees who want to roll out the red carpet for your residents? Start by developing excellent leadership, which is the foundation to any service culture! Walk away from this high-energy, interactive session with a better understanding of the kind of culture that supports employee engagement, retention, and exceptional service-delivery.

Session 2: Create a Culture of Communication

If you want engaged employees, more effective communication is key! In this session, you'll learn the three types of communication: Inspirational, Informational, and Interpersonal and why they are all important. Walk away from this interactive session understanding the different ways that people learn and gets tips for ensuring your message is heard.

April 12 | 10:00 am - 3:30 pm
Arbor Acres | 1240 Arbor Rd. | Winston-Salem
August 17 | 10:00 am - 3:30 pm
The Cypress of Charlotte | 3442 Cypress Club Dr. | Charlotte



About the Facilitator: Donna Cutting, CSP is the Founder of Red-Carpet Learning Systems, Inc. She trains organizational leaders to turn prospects into delighted customers and delighted customers into raving fans. Donna led our closing session in 2016 to more than 100 CEOs and leadership staff who laughed heartily, learned mightily, and gave her a standing ovation. Donna uses hilarious videos to punctuate her already upbeat and energetic delivery style.

LeadingAge North Carolina is a registered sponsor of continuing education with the NC State Board of Examiners for Nursing Home Administrators.Comments regarding the Registered Sponsor Course may be addressed to 3733 National Drive,Suite 110, Raleigh, NC 27612.
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